Support email
Send questions, bug reports, or feedback to therobinhood289@gmail.com.
Transit Scanner Support
Help, troubleshooting, privacy details, and contact information for the Transit Scanner GO Transit companion app.
Contact
For app support, privacy questions, or App Store review follow-up, use the contact options below.
Privacy email
For privacy-specific requests or questions, contact therobinhood289@gmail.com.
Troubleshooting
Most issues can be resolved by checking permissions, network connectivity, or the latest transit data refresh.
Live data is missing
Confirm you have a working internet connection. Some GO Transit real-time feeds may be temporarily unavailable or limited for specific trips.
Map location is unavailable
Open iOS Settings, find Transit Scanner, and confirm Location is enabled if you want the app to show your position.
Notifications are silent
Check iOS notification settings and confirm alerts are enabled for Transit Scanner before using active-ride reminders.
FAQ
Answers to common questions about app data, permissions, and the current release.
Is Transit Scanner affiliated with GO Transit or Metrolinx?
No. Transit Scanner is an independent app and is not affiliated with, endorsed by, or sponsored by Metrolinx or GO Transit.
Why does the app ask for location permission?
Location permission is used to show your position on the map and to support optional active-ride get-off reminders when you choose to start a ride.
Does Transit Scanner collect my saved routes or searches?
In version 1.0, saved routes, search history, preferences, and active ride state are stored locally on your device. They are not sent to Transit Scanner servers.
Can I use the app without location access?
Yes. The app can still show routes, stops, schedules, and available real-time information. Features based on your current position may be limited.
Where does transit information come from?
The app uses public GO Transit and Metrolinx data services for schedules, vehicle positions, and service updates where available.
Privacy Policy
Last updated: June 4, 2026
Transit Scanner is designed to keep personal commute data on your device in version 1.0. The app does not sell user data, run advertising tracking, or require a Transit Scanner account.
- Location is used only when permitted for map position and active ride alerts.
- Saved routes, preferences, search history, and notification settings are stored locally.
- Transit schedules and live information are cached locally for performance.
- The app contacts external transit data services and GitHub-hosted app data files required for functionality.
- No third-party analytics or advertising tracking are used in version 1.0.
Transit Scanner is an independent app. Public transit data may be delayed, incomplete, or unavailable at times. Always follow official transit signage, announcements, and safety instructions.